PRIVACY POLICY (GDPR)

1. General information

This Privacy Policy explains how VLC OPTI TRANS SRL, operator of the VLC Transfer Aeroport brand, collects, uses and protects the personal data of users of the website www.vlc-transferaeroport.ro, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Romanian legislation.

Data controller:

Name: VLC OPTI TRANS SRLRegistered office: Jud. Constanța, Sat Cumpăna, Str. Vântului nr. 6, et. 2, ap. 12VAT number: RO46977845Trade Register No.: J13/3669/07.10.2022Contact address: Str. Vântului nr. 6, Cumpăna, jud. ConstanțaPhone: +40 729 569 300Email: contact@vlc-transferaeroport.ro

For any questions regarding the protection of personal data, you can contact us using the details above.

2. What personal data we collect

We may collect and process the following categories of data:

• Identification data: first name, last name

• Contact data: phone number, email address

• Booking-related data: pick-up and destination address, date and time of the trip, flight details (if applicable), number of passengers, luggage

• Billing data: company name, VAT number, address, bank account (for corporate clients)

• Technical data: IP address, browser type, device, cookies (according to the Cookie Policy)

• Any other data you voluntarily provide to us via forms, email, phone or messaging applications

3. Purposes of data processing

We process your personal data for the following purposes:

• taking, confirming and performing transport bookings

• communicating with clients (confirmations, changes, trip information)

• invoicing, accounting and compliance with legal obligations

• handling requests and complaints

• improving our services and the operation of the website

• ensuring security and preventing fraud

• marketing activities (only if you have given your explicit consent)

4. Legal basis for processing

We process personal data based on the following legal grounds:

• Performance of a contract or steps taken at your request prior to entering into a contract (e.g. booking and providing the transport service) – Art. 6(1)(b) GDPR

• Compliance with a legal obligation (e.g. tax and accounting obligations) – Art. 6(1)(c) GDPR

• Legitimate interest of the controller (e.g. security, fraud prevention, defense of rights in court) – Art. 6(1)(f) GDPR

• Your consent, where required (e.g. marketing, non-essential cookies) – Art. 6(1)(a) GDPR

5. Recipients of the data

Your data may be disclosed, when necessary, to:

• IT and website hosting service providers

• email and communication service providers

• payment processors (if applicable)

• public authorities, when there is a legal obligation

We ensure that these partners comply with GDPR requirements regarding data protection.

6. Transfer of data outside the EU/EEA

As a rule, data is not transferred outside the European Union. If this becomes necessary (e.g. use of international IT services), we will ensure that appropriate safeguards are in place in accordance with GDPR.

7. Data retention period

Personal data is stored:

• for the period necessary to perform the contract and manage the booking

• in accordance with the periods provided by tax and accounting legislation

• for the period necessary to defend our rights in potential disputes

• until consent is withdrawn, for processing based on consent

After these periods expire, the data will be deleted or anonymized.

8. Rights of data subjects

According to GDPR, you have the following rights:

• the right of access to your data

• the right to rectification of inaccurate data

• the right to erasure of data, under the conditions of the law

• the right to restriction of processing

• the right to data portability

• the right to object to processing

• the right to withdraw consent at any time

• the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP)

To exercise these rights, you can contact us at: contact@vlc-transferaeroport.ro

9. Data security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or unauthorized disclosure.

10. Cookies

The website uses cookies and similar technologies. For detailed information about the types of cookies used and how you can manage them, please consult the Cookie Policy available on the website.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy whenever necessary. The updated version will be published on the website.

12. Contact

For any questions related to this policy or to how we process your data, you can contact us at:

VLC OPTI TRANS SRLEmail: contact@vlc-transferaeroport.roPhone: +40 729 569 300

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